开元真人

I. Pre-Enrollment Concerns

  1. What Internet browser should I use?
    You are encouraged to use Google Chrome or Mozilla Firefox.

  2. My MLS account is expired. How do I proceed with my enrollment?Please do the following:
    • Email [email protected] or call the Help Desk at 524-4611 Ext. 316 or 466 to inform them that you have just reactivated your account, and that your enrollment appointment will need to be created.
    • After you have performed both of the steps above, please access animo.sys thirty (30) minutes after you have reactivated your account and you should be able to enroll already.

II. Enrollment Concerns

  1. I have shifted to a different degree. Why is my academic program/plan in ANIMO.sys not updated?
    Please coordinate with Mr. Ninolito Ramiro of the Office of the University Registrar. You may contact him at 524-4611 Ext. 116.

  2. A class I would like to enroll is a Freshman Block. Can I enroll in this class?
    Upperclassmen will be able to enroll in Freshman Block sections during Inter-College Enrollment on 04 & 05 August 2014.

  3. How can I be sure that I have finished enrolling?
    You should have clicked the Finish Enrolling button, and your classes should already be displayed in My AY 2014-2015, Term 2 Class Schedule.

III. Errors

  1. I do not know how to log in to my ANIMO.sys account. I can’t remember my User ID and Password
    • Go to
    • Log in using your Active Directory (AD) account and Password.
  2. I cannot log in to my ANIMO.sys account. After I enter my User ID and Password, the page simply reloads and asks me again to enter my User ID and Password
    • For Returnees, please coordinate with your College Academic Programming Officer (APO) about your intention to enroll.
    • For enrolled students:
      • Make sure that your AD account is activated and you鈥檙e able to log in to it through the
      • Log in to your ANIMO.sys account.
      • If you still can鈥檛 log in to ANIMO.sys, change your password in the . Try to log in again to your ANIMO.sys account using your new password.
  3. I cannot log in to my ANIMO.sys but CAN log in to my AD account
    • Change your password in the . Log in again to your 聽ANIMO.sys account using your new password.
  4. The enrollment appointment in Animo.sys does not display the correct date and time of my scheduled enrollment based on the Undergraduate Studies, Graduate Studies,听College of Law Online Enrollment/Adjustment Schedule.
    • If you are a Dean鈥檚 Lister, a change of grade may have been processed for you.聽 It is likely that Your enrollment appointment was created before the processing of your change grade.
    • Coordinate with the Office of the University Registrar (OUR) to have your enrollment appointment revised.
    • Fill out the ITS Help Desk Report Form (Animo.Sys) and upload the scanned/image copy of the screenshot of the error message you are encountering.
  5. I cannot search for the class I want to enroll in. When searching for classes, search results do not match criteria specified
    • To view course offerings, go to
    • Make sure that the correct parameters are used for searching.
    • It is possible that the search was made for open classes, and the class you want to enroll in is already closed.
    • It is also possible that the class you want to enroll in is not offered. Please coordinate with your College Academic Programming Officer (APO).
  6. I cannot enroll, class is full in Animo.sys but still open in MLS.
    • Please coordinate with your College Academic Programming Officer (APO).
  7. I am already enrolled but my enrolled course/s was/were deleted.
    • Please coordinate with your College Academic Programming Officer (APO).
  8. I am encountering an “Authorization Error” message
    • Retype in your Internet browser: . Log in again, and the error should no longer be displayed.
    • If the above step does not resolve the error, delete your browser鈥檚 cache

    And login again

  9. I am encountering the error 鈥淐an鈥檛 enroll <Course Code><Sect>”
  10. I am encountering the error聽 鈥淐lass 9999 is full. If a wait list is available, click Add Another Class to return to Step 1.鈥�
    • You can no longer enroll in that class because it is full. You can either:
      • Enroll in a different class
      • Wait for one of the enrolled students to drop from the class, then enroll in this class.
  11. I am encountering the error 鈥淵ou have already taken this class.聽 You have now exceeded the repeatable limit for this class.聽 Verify that this class will apply toward your course of study.鈥�
    • You were enrolled in the class.聽 ANIMO.sys just issues this message as a warning, to inform you that you may have previously enrolled in this class.聽 If you intend to pursue your enrollment in the class, there is no need to mind the warning.
  12. I am encountering the error 鈥淐an鈥檛 proceed to step 2 of 3鈥�
  13. I am encountering the error 鈥淣on-associated related class component LEC鈥�
  14. I am encountering the error 鈥淣ot processed due to system error. The Class Association record was not found on the Class Association Table. No transaction requests were processed.鈥�
  15. I am encountering the error “Sorry, you are not allowed to access this facility.”
  16. I am encountering the error “Unable to add this class — requisites have not been met.”
  17. I am encountering the error “Unable to add this class-term maximum exceeded. Adding this class would exceed the maximum number of units or courses allowed for this term.”
  18. I am encountering the error “Unit limit exceeded for appointment period. The class transaction was not processed. Adding the class would exceed the unit limit allowed for the appointment period.”
    • If you are adding a class during the Dropping Period, this is not allowed. The Dropping Period is exclusively for dropping of classes.
  19. I am encountering the error 鈥淵ou are already enrolled in this class.鈥�
  20. I am encountering the error 鈥淵ou are not registered for classes in this term鈥�
  21. I am encountering the error ” You are not term activated.”
    • You are accessing the wrong facility. Click the Enrollment and not the Course Enlistment
    • To enroll, follow the steps below:
      • Log in to
      • Click Self Service
      • Click Enrollment
      • Click Add Classes
      • Type Class Number
        • Note: The Class Number is a聽 unique identifier for each course code and section that can be viewed in
      • Click Next to continue adding classes, type the class number
      • Click Proceed To Step 2 Of 3
      • Click Finish Enrolling
  22. I am encountering the error “You are unable to enroll in this class at this time. Available seats are reserved and you do not meet the reserve capacity requirements.”
    • If you are a Shiftee, make sure that your degree program is updated in your Animo.sys account.
    • If you are planning to enroll in classes offered by a college other than your own, check the Online Enrollment/Adjustment Schedule for the schedule of inter-college enrollment:
    • Please coordinate with your College Academic Programming Officer (APO).
  23. I am encountering the error “You cannot add this class due to time conflict with class 999. Select another class.”
    • Please coordinate with your College Academic Programming Officer (APO).
  24. I am encountering the error “You cannot drop this class at this time. You do not have an enrollment appointment and open enrollment has not begun.
  25. I am encountering the error “You do not have a valid enrollment appointment at this time.”
  26. I am encountering the error “You do not have access to enrollment at this time.”
  27. I am encountering the error “You have a hold record on your account.”
    • Check your clearance record in MLS and Animo.Sys
    • To view your clearance record in MLS, click View Clearance to check the hold/s on your record.
    • To view your clearance record in Animo.sys,
      • Under Self Service, click on the Student Center.
      • On the right, below Search for Classes, there is a Holds area. Click on each hold record. There should be one with a 鈥�Block All Enrollment Activity鈥� hold type.
      • Coordinate with the office where you have a hold record with 鈥�Block All Enrollment Activity鈥� hold type.
      • Once the concerned office removes the 鈥�Block All Enrollment Activity鈥�, you will be able to enroll right away.
    • Coordinate with the department/s or office/s where you have uncleared record/s.

IV. ITS Help Desk Problem Report Form (Animo.sys)

Can’t find the solution to the problem you encountered? Please fill out the , and make sure to choose the appropriate error message for immediate troubleshooting.

V. Post-Enrollment Concerns

  1. My AY 2014-2015, Term 2 Class Schedule also displays the classes I dropped or for which I did not successfully enroll. Will these classes be reflected in my Enrollment Assessment Form (EAF)?
    No, these classes will be not be reflected in your EAF.