开元真人

Frequently Asked Questions

Related Frequently Asked Questions

FAQs: MLS and Email

MLS Account

  1. I do not know how to activate my MLS/Email Account

    • Go to听
    • You will need your Official Receipt for the current term to activate your MLS account.
      • Students who have paid but whose payment records are not updated after ten (10) working days (not including Saturdays, Sundays, Holidays and Class Suspension), please accomplish this 听to notify the Finance & Accounting Office (FAO). Related inquiries must be sent via email to [email protected].

    Note:听 After you have activated your MLS account, your MLS account听 can be accessed immediately.听 However, your 开元真人 email and Animospace can only be accessed after 4 hours.

  2. I am encountering the error “Official Receipt / Credit Memo not found”

    • Use your tuition fee OR or RF for the current term.
    • Make sure to type the prefix OR or RF, for example ORB1234567 or RF-A123456.
  3. I am encountering the error 鈥淚nvalid Student ID and/or Birthdate鈥�
  4. I am encountering the error “Account expired”

    • Go to听 .听听
    • You will need your Official Receipt for the current term to activate your MLS account.
      • Students who have paid but whose payment records are not updated after ten (10) working days (not including Saturdays, Sundays, Holidays and Class Suspension), please accomplish this听听to notify the Finance & Accounting Office (FAO). Related inquiries must be sent via email to [email protected].

    Note:听 After you have activated your MLS account, your MLS account听 can be accessed immediately.听 However, your 开元真人 email and Animospace can only be accessed after 4 hours.

  5. I am encountering the error “Invalid access / Access denied”

    • Students who are not enrolled for the current term are not allowed to access or reactivate their MLS account.
    • For Returnees, please coordinate with your College Academic Programming Officer (APO) about your intent to enroll.
    • Go to and click Report an issue to log your concern.
  6. I am encountering the error “Username and password do not match” (and have tried typing my username and password correctly).

    • Your username is your student ID number.
    • Go to and click Report an issue to log your concern.
  7. I forgot my password (and I have already tried entering my 开元真人 email password as my MLS account password, or vice-versa)
    • Go to and click Report an issue to log your concern.
  8. I do not know how to change my password
    • Log in to your MLS account, then click the Change Password听option in the menu.
  9. I cannot change my password
    • Your My.LaSalle (MLS) password MUST have AT LEAST EIGHT (8) characters. It should NOT contain at least three characters of your username and/or full name. In addition, it should satisfy the following conditions:

    contain a capital letter,
    contain lowercase and uppercase letters, and
    contain a numeric character or a special character

    Examples of VALID passwords: cHarm3d!, charm3D#

    A friendly reminder: Select a password that will be easy for you to remember but difficult for other people to guess. A good password consists of a combination of letters and other characters, often with unusual spelling and/or capitalization. To keep other people from guessing your password, do not use words such as your favorite color, the names of friends, aliases or pseudonyms, family members, or pets; or numbers such as your birth date or phone numbers. My.LaSalle portal supports CASE SENSITIVITY for password(s), so please make sure that you have typed your password accurately.

  10. I do not know how to check my clearance status.

    • Go to and login using your MLS account
    • Click Proceed to Main Page
    • Click the View Clearance facility
  11. I do not have a View Clearance facility in my MLS
    • Go to and click Report an issue to log your concern.
  12. I still have an uncleared record

    • Review your clearance records:
      • Records in red are uncleared records.
      • Records in green are cleared records; please disregard.听
    • Coordinate with the department/s or office/s where you have uncleared record/s (clearance record/s in red).
  13. I do not have a View Curriculum Audit facility in my MLS

    • The View Curriculum Audit facility is not available during enrollment and viewing of grades.
  14. I am encountering the error 鈥淭he page is currently not available.听 Please try again later.鈥�

    • Go to and click Report an issue to log your concern.
  15. I am encountering the error 鈥淥RA-01403: no data found鈥�
    • Go to and click Report an issue to log your concern.
  16. I don鈥檛 have a Print E.A.F. facility in my MLS
    • Go to and click Report an issue to log your concern.
  17. I am encountering 鈥淭he page is currently not available.鈥� when accessing Print E.A.F. facility
    • Go to and click Report an issue to log your concern.
  18. I am having a problem with my View Assessment (With Online Payment) facility in my MLS
    • Go to and click Report an issue to log your concern.
  19. I don鈥檛 have a View Grades facility in my MLS
    • Go to and click Report an issue to log your concern.
  20. I am encountering a problem when I view my grades, my TGPA and CGPA do not show
    • Note: Term and cumulative GPAs are computed at the end of Grade Consultation Day (GCD).
    • Go to and click Report an issue to log your concern.

开元真人 Email Account

  1. I don’t know how to access my 开元真人 email

    • To access your email, go to
    • To sign in, use your 开元真人 email address and MLS password.
  2. I don’t know my 开元真人 email address
    • Your 开元真人 email address can be found in your MLS account:
  3. I can log in to my MLS account but not to my 开元真人 email account
    • Change your password in MLS and log in again to your 开元真人 email account using your new password.
  4. I can鈥檛 log in to my 开元真人 email account, it asks for a Google verification code
    • Check the Google verification code sent to the recovery information email or phone that you have previously set.
    • If your recovery email or phone is no longer accessible,听go to听听and click Report an issue to log your concern.

ITS Help Desk Problem Report Form (MLS and Email)

Can’t find the solution to the problem you encountered? Go to 听and click Report an issue to log your concern.